The payment methods accepted by Cicli Snoopy are:
• Advance bank transfer payable to Cicli Snoopy s.r.l .: Bank: Cassa Rurale ed Artigiana di Cantù IBAN: IT68 L 08430 51290 000000240010 BIC / SWIFT: ACARIT22
• Stripe - Credit card (all credit cards are accepted)
• Paypal- Credit card (all credit cards are accepted)
All forms of credit card payment are protected and encrypted with an SSL security certificate.
Orders with cash on delivery, with Stripe or Paypal - credit card will be processed within the next 24 hours and delivered by the courier within another 24 hours.
Orders with bank transfer payment will be shipped after payment has been received (for bank transfers 48-64 hours are required for credit). Foreign orders are accepted only for payment by bank transfer or credit card and the transport costs are to be agreed BEFORE the online purchase by requesting a cost estimate.
All shipments are made by express courier with tracking of the shipment (delivery 1/5 working days in Italy, 2/6 working days for Europe, islands and remote locations).
Cicli Snoopy undertakes to ship the goods available within 1 days of receipt of payment, the delivery times depend on the type of payment selected and the subsequent speed of the courier.
The goods not available in stock, but can be ordered, are shipped as soon as possible upon agreement with the customer.
Cicli Snoopy is not responsible for any delays in delivery due to third parties and force majeure.
For further information and / or clarifications please do not hesitate to contact us.
Shipping costs amount to a minimum amount of € 8.00 per order, regardless of the quantity of products purchased.
SHIPPING IS FREE FOR ALL ORDERS OVER 89.00 EUROS of goods.
These conditions refer to shipments on Italian territory: for information on costs and shipping methods abroad, contact us via the contact form.
Right of withdrawal
The sale via the Internet falls within those defined as "remote" for which the Legislative Decree no. 21/2014 provides for the purchaser to exercise the right of withdrawal.
The right of withdrawal can only be applied to natural persons (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form).
The buyer can exercise the right of withdrawal within 14 days of receipt of the goods, by replying to the order confirmation email or by using the appropriate section "Return of Goods" in the personal area and always within 14 days, return the purchased goods to seller, receiving a refund of the purchase price (EXCLUDING TRANSPORT COSTS) within 14 days of receipt of the returned goods by the customer.
When is the right of withdrawal applicable?
The right of withdrawal is subject to the following mandatory conditions:
- The law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (eg accessories, partially used product, etc ...);
- The right does not apply to consumable products (including attachments to hardware material) once opened;
- The purchased good must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: gaskets, screws, bolts, etc.); to limit damage to the original packaging, we recommend, when possible, to insert it in a second box, on which to affix the WITHDRAWAL CODE; in all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided;
- The goods subject to exercise of the right of withdrawal must be returned in a normal state of conservation, as it must have been kept and maintained in the state in which it was sent: therefore, used products that show signs of damage or dirt will not be accepted and which consequently can no longer be considered intact;
- The good subject to exercise of the right of withdrawal must bear the same serial number present in the sales order of Cicli Snoopy; if the goods have a different serial number from what is indicated in the order, the return will not be accepted and the product will be made available to the Customer for its return, at the same time canceling the request for withdrawal.
- In case of returning a used product, it must still be intact (original packaging, without signs of wear), it will result in a decrease in the price from 50% to 90% of the purchase value of the new goods.
In which cases does the right of withdrawal not apply?
- The right of withdrawal does not apply to professionals and companies to which an invoice has been issued, as it does not fall within the private sector.
- The right of withdrawal is not applicable for the withdrawals of the goods on site as it can be viewed at the time of collection excluding distance selling.
Return shipping costs
The shipping costs related to the return of the returned products are charged to the customer. Cicli Snoopy is in no way responsible for the goods sent for return, this responsibility is aimed exclusively at the customer until the goods are received at our office. in case of receipt of goods damaged during shipment Cicli Snoopy undertakes to notify the customer as soon as possible in order to allow the customer to file a complaint with the courier chosen by him for the shipment. In this case, the return will be canceled and the goods will be available to the customer to carry out the necessary paperwork.
The goods must be sent to:
Cicli Snoopy s.r.l., 22100 Como (CO), Via Tentorio 2/a, Italy
Terms and conditions
These conditions govern the sale and supply of products by Cicli Snoopy s.r.l. based in Como (CO), Via Tentorio n ° 2 / A (hereinafter referred to as "Cycles Snoopy") for users of the site www. Ciclisnoopy.it (hereinafter the "Site"). Cicli Snoopy reserves the right to modify these conditions in the future, in case a notice will be published on the Site.
Cicli Snoopy has the right to cancel or postpone, in whole or in part, orders following the unexpected impossibility of supply due to force majeure that may occur at our suppliers. Such eventualities relieve us from obligations previously assumed with the acceptance of the order and exclude any request for compensation for damages against us, both direct and in recourse. Unless otherwise agreed, the delivery terms must be intended as indicative and do not bind Cycles Snoopy. Cicli Snoopy is not required to pay indemnity of any kind for any direct or indirect damage due to delivery delays or errors or interruption or partial or total resolution of the supply.
GOVERNING LEGISLATION AND COMPETENCE
For any dispute, the buyer accepts the Court of Como as the only competent court.
Please read carefully the following terms and conditions concerning the use of the Site. By accessing the Site, registering, using or downloading any material contained therein, the user agrees to comply in a binding manner with the terms and conditions set forth herein. If you do not accept these terms, the user is requested not to use this Site.
This Site may contain inaccuracies or typographical errors. Cicli Snoopy or the Other Suppliers may make improvements or changes to the products, services, programs and prices described on this Site at any time and without notice. Cicli Snoopy may make periodic changes to the Site. Any action relating to these Terms will be governed by Italian law. These Terms fully represent the agreement relating to the use of the Site and prevail over any previous or contemporary, discordant or supplementary communication. Cycles Snoopy reserves the right to revise these Terms at any time without notice by updating this posting. Any right not expressly conferred in this document is reserved to Cicli Snoopy.
GENERAL PROVISIONS OF USE
All material on this Site, including but not limited to information, documents, products, logos, graphics, sounds, images, and services is made available by Cicli Snoopy or by their respective manufacturers, authors, developers and sellers ("Other Suppliers ") and constitutes a copyrighted work of Cicli Snoopy and / or the Other Suppliers. Except as provided in this document, no material may be copied, reproduced, distributed, reprinted, downloaded, displayed, published or transmitted in any form or medium, including, but not limited to, electronic, mechanical, photocopying, recording or other means without the prior written consent of Cicli Snoopy or the Other Supplier. Furthermore, the user may not report any Material contained on this Site to other servers without the prior written consent of Cicli Snoopy.
Except as expressly established otherwise by Cicli Snoopy, no element on this Site can be considered suitable for granting licenses relating to the intellectual property rights of Cicli Snoopy or the Other Suppliers, whether by foreclosure, induction or otherwise. The Material made available by Other Suppliers has not been in whole or in part independently examined, verified, certified or authenticated to Cicli Snoopy. With this document, Cycles Snoopy authorizes the user to view, copy, distribute and download the Cycles Snoopy Material present on this Site provided that the use of such Material is exclusively personal, non-commercial and informative and is not copied or displayed on computers connected to the network, transmitted by any means or used for profit. Any unauthorized use of the Material contained on this Site could violate copyright and trademark laws, laws relating to confidentiality and advertising and regulations and statutes governing forms of communication.
LINKS TO THIRD PARTY SITES
The Site may contain links to other non-controlled Cicli Snoopy sites. The latter is not responsible for it and does not endorse or accept any responsibility for the content or use of these third party sites. Cicli Snoopy makes these links available as a convenience and their inclusion does not imply approval of the linked site by Cicli Snoopy itself. It is your responsibility to take all necessary precautions to ensure that any item you choose to use is free from viruses or elements of a destructive nature.
LIMITATION OF LIABILITY
Cicli Snoopy will in no case be liable for any direct or indirect, punitive, particular, incidental or emergent damage (including, but not limited to, the loss of business, income, gain, use, data or other economic advantage), in any manner occurs, by action deriving from or connected to the use or outcome of the information available on this Site, even if Cicli Snoopy has been previously informed of the possibility of such damage occurring. The user agrees to indemnify Cicli Snoopy from any request for compensation that is based or posed in relation to the use of the Site and not to sue it for such reasons.
LOCAL LAWS AND EXPORT CONTROLS
Cicli Snoopy controls and manages this Site from its Headquarters in Italy and does not guarantee that the material is suitable or available for use in other places. If you use this Site from other locations, the user will be responsible for compliance with local laws in force including, but not limited to, the legislation on imports and exports of the various countries. Unless expressly stated otherwise, all marketing or promotional material on this Site is directed exclusively to individuals, companies and other entities located in Italy. The user acknowledges and accepts the fact that the material is subject to Italian export laws and regulations. The transfer of such material in violation of Italian law is prohibited. No material, nor any resulting products, will be sent, transferred or re-exported, directly or indirectly, to sanctioned or embargoed nations or their citizens.
INTELLECTUAL PROPERTY COMMUNICATIONS
Some elements of this Site are protected by provisions relating to image, intellectual property and other laws and may not be copied or imitated in whole or in part. No logotype, graphic element, sound or image of this Site may be copied or retransmitted without the express authorization of Cicli Snoopy. Cycles Snoopy, the Cycles Snoopy logo, and / or other marks or names Cycles Snoopy mentioned herein are trademarks of Cycles Snoopy. All other product and company names, brands, logos and symbols may be trademarks of their respective owners.
The products you buy on Ciclisnoopy.it are guaranteed directly by the manufacturer against manufacturing and material defects for a period ranging from six months to two years. If the product should show defects, Cicli Snoopy undertakes to act as an intermediary between the manufacturer and the customer in order to repair or replace the product within the limits of the warranty regulations The warranty is valid only for the customer who purchased the product on Ciclisnoopy.it , and to be considered void in the following cases:
• negligent use of the product
• abuse and lack of maintenance
• damage due to improper use
• repair by the purchaser or by personnel not authorized by Cicli Snoopy
The shipping costs of defective products are charged to the customer.
Cicli Snoopy is to be considered relieved of any liability for damage to things or people deriving from improper use of the products sold.
Information on the processing of personal data EX ARTT. 13-14 EU REG. 2016/679
Cicli Snoopy s.r.l. based in Como, Via Tentorio nr 2 / a (hereinafter Owner) informs you that the data entered by the user and stored in our systems will be treated in compliance with Legislative Decree 30 June 2003, n. 196 (Code regarding the protection of personal data, hereinafter "Privacy Code") and art. 13 EU Regulation no. 2016/679 (hereinafter, "GDPR").
All useful information relating to the processing of such personal data is provided below, the security and confidentiality of which is guaranteed.
1. Object of the treatment
The Data Controller processes personal, identifying and non-sensitive data (specifically, name, surname, tax code, VAT number, email, telephone number - hereinafter, "personal data" or even "data") communicated by you:
when registering on the Controller's website and / or when registering for the newsletter service offered by the Controller.
on the occasion of the conclusion of contracts for the services of the Owner.
2. Purpose of the treatment
Your personal data are processed:
A) without your express consent (Article 24 letter a, b, c Privacy Code and Article 6 letter b, e of the GDPR), for the following Service Purposes:
conclude contracts for the Controller's services;
fulfill the pre-contractual, contractual and tax obligations deriving from existing relationships with you;
fulfill the obligations established by law, by a regulation, by community legislation or by an order of the Authority (such as for anti-money laundering);
allow you to register on the website;
manage and maintain the website;
allow you to subscribe to the newsletter service provided by the Owner and any additional Services you may have requested;
exercise the rights of the owner, for example the right to defense in court.
B) Only with your specific and distinct consent (articles 23 and 130 of the Privacy Code and article 7 of the GDPR), for the following Marketing Purposes:
send you via e-mail, post and / or sms and / or telephone contacts, newsletters, commercial communications and / or advertising material on products or services offered by the Data Controller and survey of the degree of satisfaction with the quality of services;
send you commercial and / or promotional communications from third parties (for example business partners or other group companies) via e-mail, post and / or sms and / or telephone contacts.
We inform you that if you are already our customer, we will be able to send you commercial communications relating to the Controller's services and products similar to those you have already used, unless you disagree (Article 130 c. 4 of the Privacy Code).
3. Processing methods
The processing of your personal data is carried out by means of the operations indicated in art. 4 of the Privacy Code and art. 4 n. 2) GDPR and more precisely: collection, registration, organization, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, cancellation and destruction of data. Your personal data are subjected to both paper and electronic and / or automated processing.
The Data Controller will process personal data for the time necessary to fulfill the aforementioned purposes and in any case for no more than 50 years from the termination of the relationship for the Service Purposes and for no more than 20 years from the collection of data for the Marketing Purposes.
4. Data access
Your data may be made accessible for the purposes referred to in art. 2.A) and 2.B) of this information to:
employees and collaborators of the Data Controller or of the companies of the Group to which the Data Controller belongs, in their capacity as persons in charge and / or internal managers of the processing and / or system administrators;
Group companies of which the Data Controller is a part or to third-party companies or other subjects (for example, providers for the management and maintenance of the website, suppliers, portals, credit institutions, professional firms, etc.) that carry out outsourcing activities on behalf of the Owner, appointed as external data processors, in particular to:
Facebook Connect: Advertising Service, Advertising Target, Analytics / Measurement, Content Customization;
Facebook: Advertising service, Advertising target, Content customization;
Google Analytics: Advertising target, Analytics / Measurement, Optimization;
Google Tag Manager: Analytics / Measurement, Content Customization, Optimization;
Google Translate: Advertising service, Advertising target, Analytics / Measurement, Content customization, Optimization;
YouTube: Advertising Service, Advertising Target, Analytics / Measurement, Content Customization, Optimization.
in case of purchase on the site: Freight forwarders and logistics company;
5. Data communication
Without the need for your express consent (pursuant to Article 24 letter a), b), d) Privacy Code and art. 6 lett. b) and c) GDPR), the Data Controller may communicate your data for the purposes referred to in art. 2.A) to Supervisory Bodies, Judicial Authorities as well as to all other subjects to whom communication is mandatory by law for the accomplishment of the aforementioned purposes. These subjects will process the data in their capacity as independent data controllers. Your information will not be disseminated.
6. Data transfert
The management and storage of personal data will take place on servers located within the European Union of the Data Controller and / or third-party companies appointed and duly appointed as Data Processors. The servers are currently located in Europe, at the headquarters of third-party companies. The data will not be transferred outside the European Union. In any case, it is understood that the Data Controller, if necessary, will have the right to move the location of the servers to Italy and / or the European Union and / or non-EU countries. In this case, the Data Controller ensures from now on that the transfer of non-EU data will take place in compliance with the applicable legal provisions by stipulating, if necessary, agreements that guarantee an adequate level of protection and / or adopting the standard contractual clauses provided for by European Commission.
7. Nature of the provision of data and consequences of refusing to respond
The provision of data for the purposes referred to in art. 2.A) is mandatory. In their absence, we will not be able to guarantee you neither the registration on the site nor the services of art. 2.A). The provision of data for the purposes referred to in art. 2.B) is optional. You can therefore decide not to provide any data or to subsequently deny the possibility of processing data already provided: in this case, you will not be able to receive newsletters, commercial communications and advertising material relating to the Services offered by the Data Controller. In any case, you will continue to be entitled to the Services referred to in art. 2.A).
8. Rights of the interested party
In your capacity as an interested party, you have the rights referred to in art. 7 of the Privacy Code and art. 15 GDPR and precisely the rights of:
obtain confirmation of the existence or not of personal data concerning you, even if not yet registered and their communication in an intelligible form;
obtain the indication: a) of the origin of the personal data; b) the purposes and methods of the processing; c) of the logic applied in case of treatment carried out with the aid of electronic instruments; d) the identity of the owner, manager and the representative appointed pursuant to art. 5, paragraph 2 of the Privacy Code and art. 3, paragraph 1, GDPR; e) the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the State, managers or agents;
obtain: a) updating, rectification or, when interested, integration of data; b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including data which need not be kept for the purposes for which the data were collected or subsequently processed; c) the attestation that the operations referred to in letters a) and b) have been brought to the attention, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment is proves impossible or involves the use of means that are manifestly disproportionate to the protected right;
object, in whole or in part: a) for legitimate reasons to the processing of personal data concerning you, even if pertinent to the purpose of the collection; b) to the processing of personal data concerning you for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication, through the use of automated call systems without the intervention of an operator by email and / or through traditional marketing methods by telephone and / or paper mail. It should be noted that the right of opposition of the interested party, set out in point b) above, for direct marketing purposes through automated methods extends to traditional ones and that in any case the possibility remains for the interested party to exercise the right of opposition also only partially. Therefore, the interested party can decide to receive only communications using traditional methods or only automated communications or neither of the two types of communication.
Where applicable, it also has the rights referred to in Articles. 16-21 GDPR (Right of rectification, right to be forgotten, right to limitation of treatment, right to data portability, right of opposition), as well as the right of complaint to the Guarantor Authority.
9. How to exercise the rights
You can exercise your rights at any time by sending:
a registered letter a.r. to Cicli Snoopy s.r.l., 22100 Como (CO), Via Tentorio n° 2/a,
an e-mail : email@example.com
The data controller is Cicli Snoopy s.r.l.
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